" "Internet + Nursing Service" has once again become the focus of people's livelihood. In the live interview with the "Two Sessions Health Policy" of the People's Daily Health Client, Zong Wenhong, CEO of Xikang Health Technology Co., Ltd. and chief physician of Xikang Cloud Hospital, as the leader in the "Internet + Nursing Service" industry, systematically explained the company's ten-year innovative development path.

Policy-driven: From pilot projects to people's livelihood and health

Since the country launched the "Internet + Nursing Service" pilot in 2019, more than 3,000 medical institutions across the country have participated, providing convenient and efficient nursing services to millions of people. This innovative model not only promotes the innovation of medical technology, but also becomes a major project related to people's livelihood.

Xikangyun Hospital has profound accumulation in this field. As early as 2014, Xikang Cloud Hospital established the first urban cloud hospital platform in China - Ningbo Cloud Hospital. By connecting local medical institutions and integrating medical resources, it provides users with Internet medical services that combine online and offline. Ningbo Cloud Hospital is also regarded by the industry as one of the prototypes of Internet hospitals under the framework of national policies.

During the operation, Ningbo Cloud Hospital keenly captured the urgent need for home care services for postoperative rehabilitation, tumor chemotherapy and other stages, as well as patients with mobility difficulties. In 2016, Ningbo Cloud Hospital took the lead in carrying out innovative pilot projects of "home care services" in Ningbo City, and gradually built a complete operation service system. After years of continuous development and experience summary, Xikang Cloud Hospital has formed the "Xikang Nursing" brand in the home care industry, and its business has spread to many regions such as East China, Central China, South China, and Southwest China.

"Our core concept is not simply online medical care, but deep integration of online and offline to ensure the continuity and high quality of medical services inside and outside the hospital. Through regional layout and market-oriented operations, the urban medical system has been effectively supplemented and complementary and win-win results have been achieved." Zong Wenhong emphasized. Since its establishment, Xikang Cloud Hospital has been positioned as a cloud hospital platform led by the government and with the city as its entrance. Through the dual-wheel drive of "government-led + market operation", Xikang Cloud Hospital has formed a complete, mature and verifiable business replication model to achieve rapid replication and expansion in other cities.

Platform empowerment: Digitally reshape the medical ecology

As the platform, Xikang Cloud Hospital plays a complementary role as public hospitals in market-oriented operations. The hospital focuses on in-hospital services, while Xikang Cloud Hospital extends its services outside the hospital, not only enhances the hospital's reputation and the value of nurses, but also optimizes the user experience. The platform handles customer service, orders, order refunds and other issues uniformly to ensure timely handling, improves user and nurse satisfaction, and realizes traceability of the entire process.

From the initial 6 basic nursing services to nearly 200 extended businesses across the country today, Xikang Cloud Hospital has established a mature operation system through standardized operation paths of pilot period, icebreaking period, breakthrough period, stable growth period and innovative expansion period to promote the rapid implementation and replicability of business models in various regions.

At present, Xikang Cloud Hospital has undertaken the construction and operation of multiple provincial and municipal official "Internet + Nursing Service" platforms, and continues to promote local government departments and relevant organizations to establish a complete home care service standard system, and establish a unified city management system, service model, operation mechanism, training system and other standards, so that local residents can enjoy high-quality home care services with unified service quality within the business coverage area.

In Zhejiang Province, Xikangyun Hospital is rapidly promoting the construction and operation of the "Zheli Nursing" platform. At present, the platform has covered more than 600 medical institutions in Zhejiang Province, and nearly 60,000 nurses have settled in. In addition, Xikangyun Hospital has also undertaken the construction and service operation of Internet home care service platforms such as Henan Province's "Yujian Nursing Home", Shenyang City's "Shengqing Nursing", Nanning City's "Nanning Cloud Hospital Home Care", and Xuancheng City's "Xuanhui Nursing", and the platform covers more than 200 million people. In the first half of 2024, the number of home care services in Xikangyun Hospital exceeded 142,000, a year-on-year increase of 217.3%; the number of nursing consulting services exceeded 147,000, a year-on-year increase of 113.1%.

Zong Wenhong emphasized that nursing services are serious medical services in China and are subject to strong access management and process supervision by government departments. While actively responding to the national "Internet + Medical Health" policy call, Xikang Cloud Hospital has always adhered to the original intention of respecting life, adhered to the principles of professionalism, safety and trustworthiness, and provided high-quality nursing services to users.

Future picture: Make family wards a new health infrastructure

From pilot exploration to national promotion, "Internet + Nursing Services" is reshaping the medical and health ecology, becoming the key to solving problems in an aging society, carrying the people's livelihood expectations of "the elderly have something to care for and the sick have something to care for". Xikangyun Hospital will continue to focus on residents' health needs, promote innovation in service scenarios and contents of "medical + nursing + health management", and continue to lead the development of China's home medical care industry.

"In the future, we will combine innovative models and digital technologies to provide patients with more considerate and friendly medical care services, so that every family can have a 'home bed', so that high-quality care can truly enter thousands of households." Zong Wenhong looked forward to the vision of future nursing at the end of the program.